Delivery & Order Tracking

• Collection at a Katakit store – [Coming Soon]
• In the store of your choice within 1-3 working days.
• Remember that the person who comes to collect the order need only show the e-receipt with the QR code, if they are the buyer. If someone else comes in your place, they must also show ID.
• Home delivery:
• Standard delivery starts from 45 EGP
• Free Delivery for orders over 1000 EGP
• The estimated delivery time will be between 3-7 working days, depending on the delivery address.
• The time frames shown above will be extended for remote areas.
• Bear in mind that deliveries are only made on working days.

Exchanges and Returns

• Katakit store
• You can return your order at any Katakit store in the same market/region where you made the purchase.
• You only must present the purchase receipt along with the items you wish to return. You can show it on the screen of your mobile device or print it out.
• Remember that you do not need to make a return request via the website or the app for in-store returns.
• Bear in mind that if you cannot make it to a physical store yourself, you can allow someone else to go for you.

• If you have an account with Katakitkids.com, log in with your username and password. In the order details for the item(s) you wish to return, you will have the option to download the e-receipt.
• If you made the purchase as a guest, you can find the e-receipt by clicking on the link included in the emails we have sent regarding your order.
• This option must be done with approval from the customers service 1st
• Home collection
• If you made your purchase as a registered user: Log in with your username and password. You can make a return request from the order details screen. We will send a courier to pick up your package at the address of your choice within 24-48 hours.
• If you made your purchase as a guest: Request a refund by clicking on the link that appears in any of the emails we have sent you about your order.
• Remember that you must send the items you wish to return within 10 days from the shipping date of your purchase, before the return period expires.

• You have 15 days from the shipping date to exchange your purchase from Katakitkids.com FREE OF CHARGE if the item is in defect, and charges will be applied on any other condition after the quality review
• You can change the size or color of your items. If you prefer to exchange it for another item, you must ask for a return and make a new purchase with new cost.

• The refund will be made via the same payment method used to make the purchase.
• Except for orders paid for by Cash on Delivery for which refunds shall be made via bank transfer. If you wish to be refunded CASH, you can request your return directly from our website. Please also note that, the shipping cost will be deducted from the order total amount with any other fees if the order refund request if the client just changed his mind and don’t want the items.
• You will receive email confirmation of the return once it has been completed.
• If you have not received a refund in your account after more than 14 working days, please show the confirmation to your bank so that they can help you and speed up the process.

Payment

• Visa
• Mastercard
• Payment on delivery

TIME OF PAYMENT [Only Payments]

• Your purchase will be charged when your order is sent out.
• Some banks may show both a pre-authorization and the actual subsequent charge. This amount will be automatically released. If this does not happen, we recommend that you contact your bank to expedite the release of the pre-authorization

SECURE PURCHASING

• The security of the information our customers submit on Katakitkids.com is one of our highest priorities.
• At Katakitkids.com, we invest huge amounts of resources and use the latest technologies so that your payment details are processed in a secure environment.
• Our e-commerce platform has the certifications for managing information, security, and complying with the Payment Card Industry Data Security Standard requirements, which verify that we follow the industry's strictest recommendations and standards to provide you with a purchasing experience in a private, integrated, and secure environment.